Terms of Service
These Terms govern your use of Shopiens, a product operated by Wisepops ("Shopiens", "we", "us"). By creating an account, installing our Shopify app or connecting Shopiens to an AI client, you agree to them. Wisepops SAS has its registered office at 87 Boulevard Suchet, 75016 Paris, France, and is registered with the Paris Trade and Companies Register (RCS Paris) under number 792 748 477.
1. Your account
You are responsible for the activity under your account and for keeping your sign-in and connection credentials secure. When you set up Shopiens on a website, we mint a site identifier for that site so your analytics stay scoped to you.
2. Acceptable use
You may use Shopiens only for lawful purposes and only on websites you own or are authorised to instrument. You must not:
- deploy the Shopiens tracker on websites directed to children, or knowingly use it to collect personal data from children below the applicable age of digital consent;
- attempt to re-identify, or combine our data to single out, individual visitors;
- collect special-category data (e.g. health, religion, precise location) through the tracker, or place the snippet on pages where such data would be captured;
- interfere with, probe, or attempt to circumvent the security or tenant isolation of the service.
3. Your role as controller
For the personal data we process on your behalf (data about visitors to your website collected by the Shopiens tracker and our Shopify pixel, and order facts read from your Shopify store), you are the data controller and Shopiens (Wisepops) acts as your processor. You warrant that you have a valid legal basis and have obtained any consent required by applicable law (including ePrivacy / cookie rules) before the tracker runs on your site.
4. Data Processing Agreement
Our Data Processing Agreement is incorporated into and forms part of these Terms and applies whenever we process personal data on your behalf.
5. The service
Shopiens is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we exclude implied warranties and our aggregate liability is limited to the fees you paid for the service in the preceding twelve months (or, for a free plan, is excluded to the extent the law allows). Nothing limits liability that cannot be limited by law.
6. Termination
You may stop using Shopiens and delete your account at any time; deletion removes your account, your sites, and your access. Visitor analytics already collected follow the retention periods in our Privacy Policy, and we delete them within 30 days of your request to us at support@shopiens.ai. We may suspend or terminate access for breach of these Terms.
7. Changes & governing law
We may update these Terms; for material changes we will ask you to accept the updated version at your next sign-in. These Terms are governed by French law, and the competent French courts have jurisdiction, without prejudice to mandatory consumer-protection rules of your country of residence.